Quality and quality management
Quality is evident in our daily operations, in the way we act. Our agreed guidelines are compiled in our Quality Manual. It supports and guides the people at SAMK to work in compliance with the strategy. This is how we communicate trustworthy operations outside of the organisation as well.
Quality pages will be revised soon, in January-March 2018.
Quality Manual = a single quality management system
SAMK's Quality Manual consists of:
- Description and its appendices (FI only)
- Procedural instructions
- Administrative instructions (FI only)
- Internal regulations
- Strategies and programmes
- Quality files (for SAMK staff's use)