Knowledge management: a strategic challenge for water utilities

Principal Lecturer Sirpa Sandelin studied the vast concept of knowledge management at water utility sector.

29.6.2017 | By: Sirpa Sandelin ja Petra O'Rourke | Photo: Katri Väkiparta

Besides the encoded data, water utilities have valuable and critical tacit knowledge accumulated in their employees. To safeguard the operation of water utilities this knowledge needs to be captured before it literary walks out of the utility.

One of the findings was that interpretations of knowledge management had changed from informing people in 2004 to understanding knowledge management as personal, individual property in 2013. In this research, it was clear that the top management should take responsibility for knowledge management at the utility. They should set strategies and approaches for knowledge management actions and ensure time allocations and tools for knowledge sharing.

The approach of the research was qualitative research containing both longitudinal and cross-sectional time horizons. The personnel of the water utility were interviewed with a semi-structured questionnaire in 2004 and in 2013. Also, multiple sources of evidence on knowledge management practices at water utilities and in organizations were gathered.

Read more:

Sirpa Sandelin: Knowledge management and Retention - A Case of Water Utility in Finland

 

 

 

 

 

More information: Sirpa Sandelin, puh. 044 710 3227, sirpa.sandelin(a)samk.fi

Sirpa Sandelin is from Pori and works as a Principal Lecturer at Satakunta University of Applied Sciences. 

Latest News

Kolme naista puolilähikuvassa | 3 women, the authors
| Wellbeing and health

Courage and relaxation– Basics of SomeBody now available as an e-book

The basics of SomeBody method have been published as a compact e-book called The Core of SomeBody. The book tells about the basics of body awareness method and its practices for professionals and others interested in it. The method was developed at SAMK with cooperation partners, but what is SomeBody and who can benefit from it?

International recognition of Physiotherapy Education at Satakunta University of Applied Sciences

Physiotherapy Education at Satakunta University of Applied Sciences has been awarded the World Confederation for Physical Therapy (WCPT) Certificate of Accreditation for five years with conditions.

SAMK SOSIAALISESSA MEDIASSA

  • SAMKin taidekoulun kampuksen kasvatteja bongattu, kun HS:n kuvataidekriitikot ovat valinneet suosikkiensa joukkoon… https://t.co/sc4hLdzc9S
  • RT @RoboAI2 RoboAI:n robottidemonstraatiot-sarjan kolmannessa osassa Omron LD-90 mobiilirobotti avustaa ABB-YuMi kaksikäsivarsi… https://t.co/ezcmfHgloY
  • RT @Arene_ry Kaikki suomalaiset korkeakoulut vahvasti mukana digivision toteuttamisessa – ohjausryhmän jäsenet valittu ja hankes… https://t.co/b84Oacmlqa