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Quality and quality management

Quality is evident in our daily operations, in the way we act. Our agreed guidelines are compiled in our Quality Manual.  It supports and guides the people at SAMK to work in compliance with the strategy. This is how we communicate trustworthy operations outside of the organisation as well.

The Finnish Education Evaluation Centre has audited SAMK. The quality certification is valid for six years as of February 29, 2016. SAMK also has an ISO 9001:2008 compliant certificate, granted by the DNV Business Assurance Management System Certificate.

Quality Manual = a single quality management system

 

SAMK's Quality Manual consists of:

  • Description and its appendices (FI only)
  • Procedural instructions
  • Administrative instructions (FI only)
  • Internal regulations
  • Strategies and programmes
  • Quality files (for SAMK staff's use)

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